On-Demand Services handle virtually any Amazon account or listing issue including: complete account suspensions (Section 3, related accounts, performance-based), all violation types (counterfeit, inauthentic, intellectual property, trademark, copyright, patent, product safety, food safety, restricted products), performance metric violations (ODR, late shipment rate, cancellation rate, valid tracking rate), listing issues (suspended, suppressed, blocked, stranded inventory, detail page removed), compliance issues (invoice verification, supplier verification, product authenticity), policy violations (review manipulation, pricing, dropshipping, listing policy, seller code of conduct), and marketplace-specific issues (Etsy suspensions, Walmart suspensions). If it's an Amazon account health issue, our On-Demand service can resolve it

Resolution timelines vary by issue complexity. Simple listing issues or policy violations often resolve within 24-48 hours once we have all necessary documentation. Standard account suspensions typically take 3-7 days from initial submission to reinstatement. Complex cases involving intellectual property complaints, counterfeit allegations, or Section 3 suspensions may take 1-2 weeks or longer depending on Amazon's review process and documentation requirements. We begin work immediately upon receiving your case and submit appeals as quickly as possible—usually within 24 hours of receiving all required information. Our expertise helps achieve faster results by submitting compliant, compelling appeals that meet Amazon's standards the first time.

On-Demand is pay-per-issue with no ongoing commitment—ideal when you have a specific problem that needs immediate resolution. You pay once for us to resolve that particular issue. White Glove is a monthly retainer service providing continuous account monitoring, proactive prevention, and unlimited issue resolution. Think of On-Demand as "emergency room" care when problems arise, while White Glove is "preventative healthcare" that keeps problems from happening. On-Demand clients contact us when issues occur; White Glove clients have us watching their accounts 24/7 to prevent issues. If you have occasional problems, On-Demand works well. If you want ongoing protection and peace of mind, White Glove is more cost-effective.

On-Demand pricing is based on the complexity and type of issue you're facing. Simple listing reinstatements or single violation appeals are priced lower, while complex account suspensions, intellectual property cases, or Section 3 suspensions requiring extensive documentation and multiple appeal attempts are priced higher. We provide transparent quotes before beginning work—once you submit your issue details, we assess the situation and provide a clear price quote with no hidden fees. Most clients find On-Demand very cost-effective compared to the revenue loss from extended suspensions or inactive listings. Contact us with your specific issue for a customized quote.

To begin resolving your issue, we typically need: your Amazon Seller Central login details or screenshots of the suspension/violation notice, any communication from Amazon regarding the issue, details about the affected ASINs or listings (if applicable), relevant invoices or supplier documentation you already have, your business information and timeline of events, and any previous appeals you've submitted (if applicable). The more information you provide upfront, the faster we can begin work. Don't worry if you're missing documentation—we'll guide you on exactly what's needed and help you obtain or prepare compliant documents that meet Amazon's requirements.

Our goal is successful reinstatement on the first submission. However, if Amazon denies the initial appeal, we don't abandon your case. Most On-Demand packages include follow-up appeals if needed. We'll analyze Amazon's rejection, identify gaps, gather additional documentation, and resubmit with a strengthened approach. The specific terms depend on your service package and issue complexity—we discuss this upfront so there are no surprises. Many successful reinstatements happen on the second or third appeal after we've refined the strategy based on Amazon's feedback. We're committed to achieving resolution, not just submitting one appeal and walking away.

While we have very high success rates and extensive experience with all violation types, we cannot guarantee reinstatement because the final decision rests with Amazon. However, we can guarantee that we'll use our expertise to give you the best possible chance of success. We craft professional, compliant appeals that directly address Amazon's concerns, ensure all documentation meets their requirements, submit multiple appeals with refined strategies if needed, and leverage our experience from thousands of successful cases. Some situations are more challenging (legitimate counterfeit concerns, repeated violations, forged documentation), but we're upfront about it.