White Glove Account Management is our comprehensive, hands-off service where we fully manage your Amazon account health. This includes 24/7 monitoring of your account for violations, listing issues, and performance metrics; immediate response and resolution of any violations or suspensions; proactive compliance management to prevent issues before they occur; professional appeal drafting and submission (POAs) for any violations; stranded inventory resolution; listing reinstatement for suppressed, blocked, or inactive listings; direct communication with Amazon Seller Performance on your behalf; performance metric tracking (ODR, late shipment rate, cancellation rate, valid tracking rate); policy update monitoring and implementation; and A-Z claims and negative feedback management. Essentially, we become your dedicated account health team

White Glove is a proactive, ongoing monthly service where we continuously monitor and protect your account before issues arise. We catch potential problems early, prevent violations, and maintain optimal account health 24/7. On-Demand services are reactive—you contact us when you already have a specific problem (suspension, violation, listing issue) that needs immediate resolution. White Glove clients receive priority response times, dedicated account managers, unlimited issue resolution, and preventative strategies that save money long-term by avoiding suspensions and lost sales. On-Demand is ideal for occasional issues; White Glove is for sellers who want complete peace of mind and maximum protection.

If you're generating significant revenue on Amazon, White Glove typically pays for itself many times over. Consider the cost of just one suspension: days or weeks of lost sales, stranded inventory accumulating storage fees, potential loss of Buy Box, damaged account health affecting future appeals, and the stress of navigating Amazon's complex appeal process. A single suspension can cost thousands or tens of thousands in lost revenue. White Glove prevents these costly disruptions. It's particularly valuable for sellers managing multiple accounts, high-volume sellers who can't afford downtime, sellers in competitive or restricted categories, and business owners who want to focus on growth rather than compliance firefighting.

White Glove clients receive our fastest response times. For critical issues like account suspensions or listing deactivations, we typically respond within 1-2 hours during business hours and within 4-6 hours outside business hours. Our monitoring system sends immediate alerts when issues are detected, and our team begins working on resolution right away. For urgent violations with tight deadlines, we prioritize those cases and often have appeals submitted within 24 hours. Non-urgent compliance updates and preventative measures are handled on an ongoing basis. You'll also have direct access to your dedicated account manager for questions or concerns, with response times typically under 4 hours.

Yes, we specialize in managing multiple Amazon accounts for sellers with diverse brands or marketplaces. We understand the complexities of managing several accounts while avoiding Amazon's related accounts violations. Our team monitors each account separately, ensures compliance across all stores, coordinates strategies to prevent cross-account issues, and maintains detailed records for each account's unique policies and requirements. Multi-account management is actually one of the key reasons sellers choose White Glove—managing compliance, policy changes, and violations across multiple stores is incredibly time-consuming. We handle it all while you focus on growing each brand

While our proactive monitoring significantly reduces suspension risk, Amazon's algorithms can sometimes flag accounts unexpectedly. If a suspension occurs despite our prevention efforts, you receive our absolute highest priority response. We immediately analyze the suspension, draft and submit a compelling plan of action typically within 24 hours, communicate directly with Amazon Seller Performance, provide multiple appeal attempts if needed with refined strategies, and keep you updated throughout the entire process. White Glove clients have significantly higher reinstatement success rates because we have complete context of your account history and can craft more compelling appeals. Most importantly, we work to get you reinstated as quickly as possible to minimize revenue loss.

Absolutely. You maintain full ownership and control of your Amazon account at all times. We operate as your expert account health team, but you make all final business decisions. We'll recommend actions, explain policy requirements, and implement solutions—but always with your awareness and approval for significant changes. You'll receive regular reports on account health status, issues resolved, and actions taken. Think of us as an extension of your team: we handle the technical compliance work and Amazon communications, while you retain complete control over your business strategy, pricing, inventory, and all other business operations.

Appeals Doctor is an official Amazon Service Provider Network (SPN) partner, meaning Amazon has vetted and approved us to support sellers. Our team consists of specialists with extensive experience in Amazon's policies, Seller Performance requirements, and successful appeal strategies. We've handled thousands of cases across every violation type—from simple listing issues to complex Section 3 suspensions. Our proven track record includes high reinstatement success rates, deep understanding of Amazon's ever-changing policies, direct relationships with Amazon teams, and specialized knowledge of category-specific requirements. As an SPN partner, we have access to resources and support channels that individual sellers don't, giving you a significant advantage in maintaining account health and resolving issues quickly.