Appeals Doctor Terms of Use

Effective Date: 11/25/2024
Last Updated: February 20, 2026
Please read the following carefully. These Terms of Use (these “Terms”) govern your access to and use of the websites operated by AD SaaS, Inc. and AMZ Consulting LLC, each doing business as Appeals Doctor (together, “Appeals Doctor,” “we,” “us,” or “our”), including https://appealsdoctor.com and https://app.appealsdoctor.com (collectively, the “Site”), as well as the professional consulting, account analysis, strategy, and document preparation services we provide (collectively, the “Services”).
By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Site or Services.
PLEASE READ THESE TERMS CAREFULLY. BY AGREEING TO THESE TERMS, YOU EXPRESSLY AGREE TO THE ARBITRATION OF ALL DISPUTES ON AN INDIVIDUAL BASIS, WAIVING YOUR RIGHT TO A JURY TRIAL OR CLASS ACTION.

1. YOUR ACCESS TO THE SERVICE
1.1 Internet Access: You are responsible for (i) maintaining Internet access for your Device and (ii) any connection and telecommunications fees incurred.
1.2 Your Device: Appeals Doctor is not responsible for the operation of your Device. You are responsible for ensuring system functions are in working order.
1.3 No Guarantee: Access may be suspended temporarily without notice for (i) system failure, (ii) maintenance, (iii) suspected breach of Terms, (iv) reasons beyond our control, or (v) as otherwise explained in these Terms.
2. PERMITTED USE AND RESTRICTIONS
2.1 License Grant: Appeals Doctor grants you a limited, non-exclusive, non-transferable, non-assignable license to access the Service solely for your personal or business use.
2.2 Use Restrictions: You may not: (i) modify, copy, reverse engineer, or hack the Service; (ii) sell, rent, or sublicense rights; or (iii) use the Service for any unlawful or "abnormal" activity as determined by us.
2.3 Eligibility: You must be at least 18 years of age.
2.4 Investigations: We reserve the right to monitor the Service and immediately terminate your license for any suspected violations of these Terms.
3. CONSULTING & APPEAL SERVICES (THE "SERVICE SHIELD")
This section governs all On-Demand and White Glove professional engagements.
3.1 No Guarantee of Outcome: Client acknowledges that Appeals Doctor provides advocacy and strategy based on industry experience. The final decision regarding any account status, reinstatement, or reimbursement rests solely with Amazon.com (or the relevant marketplace). Appeals Doctor makes no warranties, express or implied, regarding the success of any appeal. Fees are charged for professional labor and time, not for a guaranteed result.
3.2 "Amazon Lawyer" Analogy & Non-Legal Advice: References to "Amazon Lawyers" or similar terminology in our marketing or welcome materials are for illustrative purposes only, intended to describe the advocacy-based nature of our consulting. Appeals Doctor is not a law firm. We do not provide legal advice, and no attorney-client relationship is formed. Communications are not protected by attorney-client privilege.
3.3 Document Authenticity & Client Fraud: Client represents and warrants that all invoices, letters, and supply chain documents provided to Appeals Doctor are authentic, unaltered, and accurate. Client shall be solely liable for any damages—including loss of Appeals Doctor’s business reputation or internal marketplace access—resulting from the submission of fraudulent or manipulated documents provided by the Client.
3.4 Exclusivity and Non-Interference: During an active engagement, Client shall not: (i) submit independent appeals, (ii) contact Amazon Support regarding the case, or (iii) engage third-party services for the same issue. Doing so is a material breach; Appeals Doctor may terminate the Service immediately, and all payment obligations remain in full.
3.5 Service Timeline & 90-Day Rule: For On-Demand services, our standard timeline is up to 90 days. Appeals Doctor reserves the sole right to cease work at the 90-day mark if it determines, in its professional judgment, that no viable path to resolution exists.
3.6 Chargeback Waiver: Client acknowledges that the Service is deemed fully rendered upon the delivery of strategic analysis or the submission of an appeal on the Client's behalf. Client expressly waives the right to initiate a credit card chargeback on the grounds of an "unsuccessful" outcome from the marketplace.
4. USER ACCOUNTS AND SECURITY
4.1 Accounts: You must provide true and accurate information. You are solely responsible for everything that happens related to your account.
4.2 Security: You must notify us immediately of any unauthorized use at policies@appealsdoctor.com.
4.3 Sharing: Accounts are registered to you personally and may not be sold or shared.
5. TERMS OF SALE AND PAYMENTS
5.1 Billing: You authorize Appeals Doctor to charge your Payment Method for all fees, including service fees and transaction fees. We use authorized third-party processors and are not responsible for their security failures.
5.2 Currency: All prices are in US Dollars.
5.3 Personal Use: You may not resell any services purchased from Appeals Doctor.
6. SUBSCRIPTIONS (WHITE GLOVE RETAINER)
6.1 Enrollment: You will be charged the Subscription Fee at the beginning of the term and each month thereafter.
6.2 Automatic Charges: WE MAY SUBMIT PERIODIC CHARGES WITHOUT FURTHER AUTHORIZATION UNTIL YOU CANCEL YOUR SUBSCRIPTION.
6.3 Refunds and Cancellation: You may cancel at any time. However, there are no refunds for cancellation. If you cancel mid-cycle, you will have access for the remainder of that cycle.
7. SMS/MMS MOBILE MESSAGING
7.1 Opt-In: By opting in, you authorize us to use autodialer technology to send text messages. Consent is not a condition of purchase.
7.2 Opt-Out: Reply STOP, END, or UNSUBSCRIBE to opt out. This is the only reasonable method of opting out.
7.3 Duty to Notify: If you change your phone number, you must notify us. You agree to indemnify Appeals Doctor against any claims (including TCPA claims) resulting from your failure to update your number.
8. INDEMNITY
You agree to indemnify and hold Appeals Doctor and its affiliates harmless from and against any claims, losses, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of third-party rights; or (d) any fraudulent documentation provided by you.
9. LIMITATION OF LIABILITY
IN NO EVENT SHALL APPEALS DOCTOR BE LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES—INCLUDING LOST PROFITS, ACCOUNT DEACTIVATION, INVENTORY DESTRUCTION, OR LOSS OF DATA—ARISING FROM YOUR RELIANCE ON THE SERVICE. Our total liability shall not exceed the greater of: (i) the total amount paid by you in the preceding 30 days, or (ii) $100.
10. DISPUTE RESOLUTION & ARBITRATION
10.1 Binding Arbitration: Any Dispute (except intellectual property claims) shall be finally and exclusively resolved by binding arbitration under the JAMS Rules.
10.2 Class Action Waiver: YOU AND APPEALS DOCTOR AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
10.3 Location: The arbitration will take place in Miami, Florida.
11. GOVERNING LAW
These Terms are governed by the laws of the State of Florida, consistent with the Federal Arbitration Act, without regard to conflict of laws principles.
12. CONTACT INFORMATION
For questions or comments: policies@appealsdoctor.com

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